Troubleshooting (common problems)
This section brings together the most common problems on the guest and organizer sides, with quick solutions. The reflex: network test, refresh, then check the switches in your menus (modules activated).
1. Camera does not open (photo/GIF/video)
- Permissions: allow camera (and microphone for video) access in the browser.
- HTTPS: the camera is more reliable in a secure connection (HTTPS).
- iPhone: avoid “desktop mode” and test Safari/Chrome in normal mode.
- Tip: Close other tabs that are already using the camera.
2. Upload blocked / photos not arriving
- Network : switch to stable Wi-Fi (or 4G/5G if Wi-Fi is saturated).
- Size: a very heavy video or photos can take time (especially in a room).
- Modules: check that the app is active and that the modules (GIF, gallery, chat) are not disabled.
- Last resort: refresh the guest page and try again with only 1 media.
3. QR Code/code app not working
- Access without code: if the option is cut off, the guest must go through verification.
- App code: make sure the PIN displayed matches the one configured.
- Camera: If the QR does not scan, increase the screen brightness and move the phone slightly further away.
4. Slideshow frozen/out of date
- Dedicated tab: keep the slideshow in one tab alone, full screen.
- Energy saving: deactivate the computer connected to the screen from going to sleep.
- Reload: refresh the slideshow page if the display appears “lagging”.
5. Unstable live camera
- Network : Strong Wi-Fi essential to keep the image smooth.
- Resync: use the button provided in the Live Camera menu.
- Distance: move the phone closer to the router if possible.